Customer Service Representative - PT Hydro Wave Filtration

Join PT Hydro Wave Filtration, a leading provider of innovative water filtration solutions, as a Customer Service Representative in Surabaya, Jawa Timur. In this dynamic role, you will serve as the first point of contact for our valued clients, delivering exceptional customer service and ensuring their satisfaction. With a growing customer base and a commitment to excellence, this is your opportunity to make a meaningful impact in the water filtration industry.

As a Customer Service Representative at PT Hydro Wave Filtration, you will be responsible for handling customer inquiries, resolving issues, and providing technical support. You will use our advanced CRM system, Zendesk, to manage customer interactions efficiently. This role offers a dynamic work environment with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide technical support via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Manage customer data and interactions using Zendesk.
• Assist in the installation and maintenance of water filtration systems.
• Provide product knowledge and training to customers.
• Monitor customer satisfaction and provide feedback.
• Collaborate with the sales and technical teams to ensure customer needs are met.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 2 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems, particularly Zendesk.
• Familiarity with water filtration systems and technologies.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

Lowongan Terkait