Associate Director, Process Improvement - Luxury Hospitality & Gaming

Join Marina Bay Sands, a global icon of luxury hospitality and entertainment, as we expand our operational excellence initiatives to Bali, Indonesia. As the Associate Director of Process Improvement, you will spearhead transformative, cross-functional process improvements that enhance efficiency, guest satisfaction, and operational resilience. This role offers a unique opportunity to work in a dynamic, high-profile environment, leveraging your expertise in Lean Six Sigma, process mapping, and data analytics.

In this role, you will collaborate with a diverse team of professionals across various departments, including housekeeping, food and beverage, and gaming. You will work closely with the Director of Process Improvement to develop and implement process improvement projects that drive significant operational improvements. This role is perfect for a seasoned professional looking to make a tangible impact in the luxury hospitality and gaming industry.

📋 Tanggung Jawab Pekerjaan

• Lead and manage process improvement initiatives across multiple departments, focusing on efficiency, quality, and guest satisfaction.
• Develop and implement Lean Six Sigma methodologies to identify and eliminate waste, reduce costs, and improve operational performance.
• Conduct process mapping and analysis using industry-standard tools such as Visio and Minitab.
• Leverage data analytics and business intelligence tools to drive data-driven decision making.
• Collaborate with cross-functional teams to develop and implement process improvement projects.
• Monitor and measure the impact of process improvements on key performance indicators (KPIs).
• Provide leadership and mentorship to junior team members, fostering a culture of continuous improvement.
• Stay up-to-date with industry trends and best practices in process improvement and operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, preferably in Business Administration, Industrial Engineering, or a related discipline.
• Minimum of 10 years of experience in process improvement, with a proven track record of leading and managing process improvement initiatives.
• Certification in Lean Six Sigma (Black Belt or Master Black Belt preferred).
• Strong knowledge of process mapping, analysis, and improvement techniques.
• Proficient in data analytics and business intelligence tools such as Power BI, Tableau, and SQL.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong leadership and mentorship skills, with the ability to inspire and guide junior team members.
• Fluency in English, both written and spoken, is a must.

🛠️ Keahlian

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